Hey everybody, I wanted to get back with you on the Member Support front. The past few weeks since we switched to the subscription model have been ‘just a bit more hectic’ than things normally are around SOFREP HQ. People joined in droves and problems started coming at us on all fronts: new membership system, former subscribers weren’t recognized by the new system, my inbox started to look like the bad old days at Military.com….
Our first step was to get a dedicated Member Support website. We did this to improve communications with you guys, and also so we could help you proactively resolve anything without waiting for us. That’s been working ok, and it’s something that we’ll improve on at every opportunity.
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