A force support squadron can be viewed as a jack of all trades, but occasionally a problem comes along that requires a little help solving. In the case of the 325th Force Support Squadron, the 325th Communications Squadron stepped up to the plate and knocked it out of the park.

Maj. Jason Christie, 325th FSS commander, and Senior Master Sgt. Alejandro Velez, 325th FSS military personnel flight senior enlisted leader, identified that the squadron had no process in place to track general administrative accountability for their staffing needs and group or wing suspenses, packages that require a commander’s signature. Christie felt his squadron was being reactionary when accomplishing administrative functions to take care of Team Tyndall Airmen.

“We weren’t allowing this organization the ability to make informed decisions and strategically plan among our workforces,” said Christie. “We weren’t able to train or develop services, personnel, and manpower Airmen properly.”

Velez contacted the 325th CS knowledge management team, which consists of a handful of Airmen running the installation’s SharePoint and validating forms and publications, in addition to building computer-based systems. Velez asked the experts if they knew of a computer-based system that could track and route administrative processes and requests, and the answer was yes.